• Yes, we recommend spot cleaning with a mild detergent and letting the toy air dry. Avoid using a washing machine or dryer to maintain the toy's quality.

• Yes, all our products are tested to meet safety standards and are suitable for children. Please check individual product descriptions for age recommendations.

• If you need to change your shipping address, please contact our customer service team immediately. We can update the address if the order has not yet been shipped.

• Currently, we do not offer personalization services. However, we are looking into providing this option in the future.

• You can subscribe to our newsletter by entering your email in the subscription box at the bottom of our homepage. You'll receive updates on new products, special offers, and more.

• Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.

• To cancel an order, please contact our customer service team as soon as possible. If the order has not been shipped, we will process the cancellation and issue a refund.

• We accept returns within 30 days of purchase. Items must be unused and in original packaging. Please contact our support team for return instructions.

• Our plush toys are made from high-quality, non-toxic materials to ensure safety and durability. Specific materials are listed in the product descriptions.

• We accept major credit cards, PayPal, Apple Pay, Google Pay, and other popular payment methods.